AI QA Scoring

Operational Efficiency: Our AI QA Scoring will evaluate Agent and Customer conversations, so the team can focus on in-depth Analysis and Agent training.
Early Risk Detection: Identify potential service violations, mis-selling, and sensitive issues before they develop into major problems.
Agent Performance Optimization: Helping management understand agent strength and weakness patterns for more targeted development.
Data-Based Insights: Providing strategic insights for improving service quality and business performance.

Product

AI QA Scoring

AI QA Scoring helps analyze phone conversations between customers and agents objectively, consistently and in real-time; so the QA team can focus on analysis, coaching, and data-driven decisions.

"100% Automated and Real-Time Customer Interaction Analysis"

Advantage of Understanding Indonesian Context

Our AI understands informal Indonesian speech that is not too formal. Our system is specifically trained for Indonesian language, dialects, and local slang.

Human + AI Synergy is a Superpower

We don't replace your QA team. We empower them with AI QA Scoring.

Right Investment, Lower Risk

System costs are lower compared to potential losses from service errors, customer churn, and legal risks.

Improve Your Service Strategy

Use AI QA Scoring to ensure every customer gets the best experience. Try it now and feel the difference.

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